At Individual Software, we provide FREE technical support for all of our products. To get assistance, please fill out the required Service Request Form below so you will be in our customer database tracking system. You should receive a reply from a technician via e-mail. If you don’t receive an e-mail within 8 business hours or sooner, please check your spam folder. A Product Specialist will be assigned to your case. The Product Specialist will contact you by e-mail and/or phone until your technical problem is resolved. Our goal is to resolve your problem within 24-48 business hours.